Molflow.exe and atio6axx.dll error

Bugs & Issues
1

I am an engineer learning to use Molflow for thermal evaporation simulation. I am currently using Molflow version 2.9.27, and I am experiencing the following error. I would like to ask for advice on how to solve this issue.

Log Information:

Log Name: Application
Source: Application Error
Date: 2025-02-16 1:30:20 AM
Event ID: 1000
Task Category: Application Stopped Working
Level: Error
User: HAPPYKIM\star3
Computer: HappyKIM

Description:
Faulting application name: molflow.exe, version: 0.0.0.0, time stamp: 0x678e591e
Faulting module name: atio6axx.dll, version: 31.0.21921.1000, time stamp: 0x66bb7d75
Exception code: 0xc0000005
Fault offset: 0x00000000001e1b30
Faulting process id: 0x390
Faulting application start time: 0x1DB7FC6E6032793
Faulting application path: C:\Users\star3\Downloads\molflow_win_2.9.27\molflow_win_2.9.27\molflow.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0407052.inf_amd64_84d15514ad17ffa0\B406619\atio6axx.dll
Report Id: c35e9a94-05c4-4759-b926-bdafc49f0dcf

2

atio6axx.dll is part of the AMD display driver, I can’t help with this. Probably a display driver update would be worth it

3

Yes, I updated the AMD driver and performed a format, but the same issue occurred.
Ultimately, I resolved the problem by placing the Mesa3D OpenGL Software Renderer in the Molflow folder.
Please refer to this solution if other users encounter the same issue.

4

Many thanks for the feedback, this is very useful.