Hello, I have installed Molflow v2.9.27 on windows 11. However, when I launch the program, it opens a window and then crashes. I have attached the screenshot below.
I have tried deleting the four files mentioned on the installation webpage ( vcruntime140.dll , vcruntime140_1.dll , msvcp140p.dll and vcomp140.dll) and downloading the ‘Microsoft Visual C++ redistributable (x64 version)’. Still the issue persists.
Does anybody know what can be done to solve this issue?
Hello Sourav,
Is it Intel or Amd cpu?
What graphics card?
Hello Marton,
I have AMD Ryzen 7 7735HS with Radeon Graphics.
We suspect it’s an AMD display driver issue, as users who report it are all on AMD. We can’t debug this as we are all on Intel at Cern.
If you build from source and run molflow in Visual Studio in debug mode, you can tell us where the offending line causing the crash is. This will help everyone else as probably we’ll be able to figure out a fix.
I will try to build and run it from the source. In the mean time, I downloaded the 2.8.12. This version is working perfectly fine with my configuration.
